CV

Learning & Development Manager: 2022 - Present.

• Strategic Estimation System: Independently designed and developed a custom plugin to improve project estimation accuracy for high-value engagements, reducing estimation risk by 50% and enabling more confident decision-making on 6-7 figure projects.[#strategy]
• Account Retrospectives: Facilitated three account-level retrospectives for high-stakes projects, driving tangible improvements such as enhanced risk tracking and an updated project delivery framework. [#performance]
• Fault Slippage Analysis: Introduced a structured analysis process across 8 teams (~60 engineers), holding sprintly reviews of production bugs to identify root causes and implement preventative improvements - a practice that had previously reduced bugs by 80% in a former company. [#performance]
• Mastery Talk Series: Delivered series of 4 talks on the topic of "Mastery", exploring concepts like Anders Ericsson's "Deliberate Practice", expanding on my blog series (1, 2, 3, 4). [#performance]
• Zinkworks Way: Orchestrated a company-wide rollout of engineering delivery standards, shaping expectations and practices for 100+ engineers. [#systems]
• Project Delivery Lifecycle: Directed the definition and implementation of the end-to-end delivery model—from presales to deployment—saving over €100,000 annually. [#strategy]
• AI Masters Program: Designed, facilitated, and launched Zinkworks’ AIMasters program to accelerate AI use across 20 engineers. Established two focused pathways: (1) AI/ML models (classification, time series, reinforcement learning, graph-based) and (2) application development with Google Gemini and Retrieval-Augmented Generation (RAG). [#ai]
• Production-Ready Python: Launched an intensive python upskilling program for 40 developers, moving them from intermediate scripting to production-grade engineering with 90%+ test coverage, modern Python libraries, and industry-standard tooling. [#performance]
• Zinkworks.AI: Trained 20 employees on building LLM-integrated applications using OpenAI, kickstarting AI enablement within the company. [#ai]
• Hackermonth: Spearheaded multiple company-wide hackathons with 30+ participants, resulting in 5 concepts advancing to the business pipeline. [#performance]
• Capability Storytelling: Translated internal training outcomes and portfolio achievements into client-facing marketing assets. [#strategy]
• Cloud Expertise Showcase: Designed a one-slider highlighting Zinkworks’ Google Cloud strengths, including certification volume and successful GCP project delivery. [#strategy]
• Business Alignment: Positioned technical learning initiatives (certifications, communities of practice, and training programs) as evidence of organizational readiness for client engagements. [#strategy]
• Foundry Strategy: Established and led a 7-person innovation squad, generating over 100 qualified sales leads. [#strategy]
• Zinkworks 2.0: Facilitated a cultural transformation program through cross-functional workshops, launching initiatives such as all-staff updates, in-person meetups, and engagement channels. [#transformation]
• Project Horizon: Designed and led a leadership accelerator, training 15 emerging leaders in personal effectiveness, team management, and organizational influence. [#transformation]
• Learning Clusters: Built a library of 200+ curated learning pathways tailored to individual and team growth, including topics like Spring Boot, Facilitation, and Scrum. [#transformation]
• Innovation Team Resourcing: Transformed the resourcing bench into an agile extension of the Foundry team (innovation team), optimizing backlog delivery and engagement. [#strategy]
• Communities of Practice: Launched and nurtured 10+ communities in core capability areas—Engineering Management, Agile, DevOps, Kubernetes, and more. [#transformation]
• Targeted Training Programs: Delivered high-impact training in strategic skill areas such as Golang, production-ready Python, and Generative AI development. [#transformation]
• Cloud Certification Drive: Initiated and managed cloud upskilling campaigns across AWS, Azure, and GCP, resulting in 100+ certifications in one year. [#strategy]
• Apprenticeship Program: Led a 4-year partnership with FIT, mentoring 19 apprentices to client-ready performance levels. [#transformation]
• Graduate Program: Ran a two-year graduate track, successfully onboarding 5 graduates into billable, project-ready roles. [#transformation]
• L&D Newsletter: Author a monthly company-wide L&D digest, highlighting internal initiatives, upcoming opportunities, and practical learning strategies. [#transformation]
• Knowledge Sharing Talks: Coordinated 50+ internal talks across technical and professional topics, fostering a strong peer-learning culture. [#transformation]
• Employee Skills Database: Built and maintained a searchable employee skills database used across staffing, mentorship, and bid teams. [#strategy]
• Client Profile Creation: Authored 50+ employee client-facing profiles that directly contributed to over 20 business engagements. [#strategy]
• Phishing Security Training: Rolled out and managed a new platform for security training, including custom phishing campaigns, leading to over 700 successful reports of phishing attempts. [#transformation]
• Associate Program Relaunch: Reimagined the associate program to reward employees who contribute to culture and community beyond their core roles. [#transformation]
• Career Development Framework: Designed and rolled out a progression framework enabling engineers to grow from junior roles to solution architects. [#transformation]
• 1:1 Coaching Framework: Created the T-GROW+FI coaching model to support managers in structuring impactful one-on-ones (Topic, Goal, Reality, Options, Will Do, Feedback, Insights). [#transformation]

Tech Lead: Feb 2021 - Sep 2022

• Authentication Manager: Acted as the technical point of contact for third-party integrations with the authentication manager. [#systems]
• Architecture & Design: Led team discussions on software architecture, design, and integration decisions. [#strategy]
• Change Management: Introduced a new change management process across 15 teams, significantly reducing upgrade-related bugs. [#systems]
• On-Call Leadership: Handled critical customer outages while on call, ensuring rapid resolution and system stability. [#performance]

Scrum Master: Sep 2019 - Feb 2021

• Team Coaching: Coached a team of 8 to become self-organising during lockdown, maintaining productivity in challenging circumstances. [#transformation]
• Remote Transition: Facilitated the shift from in-person to remote work with zero impact on delivery deadlines. [#strategy]
• Project Management: Successfully managed mission-critical feature delivery within expected timeframes, repeatedly meeting client and business needs. [#strategy]
• Backlog Refinement: Partnered with the Product Owner to design and manage the backlog, leading frequent refinement workshops. [#systems]
• Retrospective Facilitation: Transformed retrospectives from “nice to haves” into action-driven workshops that produced tangible improvements. [#transformation]
• Leadership Reporting: Reported weekly to senior leadership on the improvement backlog for non-functional features, ensuring transparency and alignment. [#systems]

Product Owner: Aug 2018 - Sep 2019

• Product Backlog: Managed the backlog of 2 teams, ensuring prioritization and clarity of work. [#strategy]
• User Story Design: Created user stories using Behavioral Driven Development (BDD) techniques. [#systems]
• Example Mapping Workshops: Continuously refined each user story through example mapping workshops. [#systems]
• Cloud-Aware Backlog: Designed backlog with a strong understanding of Cloud technologies. [#strategy]
• Transparent Updates: Gave teams a clear and transparent view of product developments, whether technical or business facing. [#systems]
• Alignment to Vision: Ensured all user stories aligned with the long-term product vision. [#strategy]
• Collaboration with PMs: Worked closely with product managers in defining and scoping product requirements. [#strategy]

Software Developer: Mar 2018 - Aug 2018

• Scripting: Developed automation scripts in Python and Bash to improve efficiency and reliability. [#performance]
• Infrastructure Automation: Automated OpenStack environments using Ansible, streamlining deployment and configuration. [#systems]
• Documentation: Created and maintained clear, reusable technical documentation in Confluence. [#systems]